Reference

petanihoki Terms & Conditions for Your Account

petanihoki Terms & Conditions set out how you open an account, confirm your phone, use DANA, OVO, GoPay or QRIS, and access the lobby where local law permits.

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Terms For DANA, OVO And QRIS

petanihoki Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Our Terms & Conditions explain the agreement between you and us when you create and use an account. Access depends on local law, and you must provide accurate account details, complete the phone verification step and keep your login private. DANA, OVO, GoPay and QRIS appear

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as payment routes only when available to your account; the name and status of the wallet should match the account details you submit. Bank transfer and virtual account instructions must be followed exactly, including any reference shown during the account transaction. We may pause a transaction
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while checking account ownership, duplicated profiles, unusual access or incomplete details. A change to these Terms & Conditions will be shown through the policy page, with the effective wording available before continued use. If you are in Denpasar or elsewhere in Indonesia, eligibility still depends on
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local law and the conditions displayed for your account.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

ACCOUNT HELP

Support For Terms And Wallet Questions

A clear support route matters when a policy question affects your account or wallet status. We ask you to start from the account support path shown near login and the cashier area, then include the phone number on your profile, the payment rail involved and the time of the transaction. This gives us enough context to address Terms & Conditions questions without asking you to resend unrelated personal details.

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Account access

If phone verification blocks account access, use the account help route and tell us which step stopped. We can match the request to your profile details and explain the relevant Terms & Conditions.

Wallet status

For DANA, OVO, GoPay or QRIS questions, include the displayed wallet status and transaction reference. We use those details to clarify whether a condition, mismatch or pending check affects the request.

Policy request

You can ask us to clarify a clause, request a copy of account data or question a policy change through the same support route. We will keep the request tied to your account.

SECURITY PRACTICE

How We Apply These Account Terms

The practical side of Terms & Conditions is visible in the way we handle account records, device access and wallet checks.

Account records

We retain account details and transaction references for the period needed to operate the account, resolve disputes and meet applicable legal duties. A data request can be made through account support.

Phone verification

Phone verification connects your account access to the number you submit. If that number changes, contact support before creating another profile, because duplicate accounts can conflict with these Terms & Conditions.

Device behaviour

Our conditions follow your account across a mobile browser and desktop browser. Clearing cookies may remove local session details, but it does not remove account checks or change your stored profile.

Cookies

Cookies can keep a signed-in session and remember certain browser settings. You can clear them in your browser controls, although doing so may require another login and phone verification step.

Wallet matching

Before a wallet transaction is completed, we may compare the account details with the selected payment route. This applies to QRIS, bank transfer and virtual account instructions as well.

Policy changes

To request a correction, deletion where applicable or clarification of a clause, contact account support with your registered phone number. We will explain the available route under these Terms & Conditions.

Terms & Conditions Questions Answered

These answers cover the policy points you are most likely to check before opening an account. We focus on account setup, local access, payments, device use and requests for data or clarification, so you can read the Terms & Conditions alongside the steps shown on petanihoki.

They cover account creation, phone verification, wallet use, device access, transaction checks, data handling, policy changes and support requests. They apply when you use the service where local law permits.

Those payment routes may be shown for your account when available. Follow the displayed steps, keep account details accurate and use the wallet status shown before sending a transaction.

Phone verification links access to the number on your account and helps us handle ownership questions. If your number changes, contact support instead of opening a second profile.

Eligibility depends on local law, so the conditions shown for your account may reflect your location in Indonesia. The same policy page explains any applicable access limitation before continued use.

We may pause the transaction while checking ownership and account details. Send the displayed reference and payment route through support so we can explain the condition affecting DANA, OVO, GoPay or QRIS.

Yes. The account rules remain the same across a mobile browser and desktop browser. Clearing cookies can end a local session, but it does not remove phone verification or account checks.

Use the account support path with your registered phone number and state whether you seek correction, deletion where applicable or clarification. We will explain the available route under the Terms & Conditions.

petanihoki Terms & Conditions for Your Account

Support For Terms And Wallet Questions

Account access

Wallet status

Policy request

How We Apply These Account Terms

Account records

Phone verification

Device behaviour

Cookies

Wallet matching

Policy changes

Terms & Conditions Questions Answered

01 What do petanihoki Terms & Conditions cover?

02 Can I use DANA, OVO, GoPay or QRIS under these Terms & Conditions?

03 Why is phone verification required for account access?

04 Do the Terms & Conditions change by Indonesian location?

05 What happens if my wallet details do not match?

06 Do these Terms & Conditions apply on mobile and desktop?

07 How can I request a change to my account data?

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